| Shipping Policy |
Shipping Rates
Shipping Guarantee
Availability
Standard Ground
Express Shipping
Priority Mail - for shipping to a PO Box or a military address
Canada Orders
International Shipping
Holiday Shipping
Holiday Shipping Cutoff Dates in 2009
Perishables
Wine and Alcohol
Customer Service/Returns
Warm Weather Cold Pack Shipping
What is a cold pack and why is it important?
What are your warm weather shipping recommendations?
Why is Express Service required with Cold Packs?
Why do you only ship perishables on Monday, Tuesday, and Wednesday?
What if I have questions?
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Package Total
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Standard Ground
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Express
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0 - $20.00
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$6.95
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$19.95
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$20.01 - $30.00
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$7.95
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$19.95
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$30.01 - $40.00
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$8.95
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$22.95
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$40.01 - $60.00
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$9.95
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$29.95
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$60.01 - $80.00
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$10.95
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$32.95
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$80.01 - $100.00
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$11.95
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$34.95
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$100.01 - $150.00
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$14.95
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$37.95
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$150 and above
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10% of Package Total
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25% of Package Total
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Alaska, Hawaii, & U.S. Territories
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N/A
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N/A
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PO Boxes, APO/FPO Boxes
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Must go USPS Priority Mail.
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See Express Rates
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See Express Rates
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Canada Orders
(Note the delivery constraints below).
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N/A
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See Express Rates AND Add $40
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Warm Weather Cold Pack Shipping Charge
From May 15th to October 15th an extra charge
will be added to orders containing cheese, chocolate,
and sausage, to ensure freshness.
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N/A
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See Express Rates AND Add $10
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Order contains WINE
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Add $5 per shipping address
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Add $5 per shipping address
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*** Made in Oregon uses the best shipping carrier available within the parameters of chosen shipping method. Due to market fuel conditions, rates are subject to change without notice.
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Made in Oregon guarantees your package will arrive in perfect condition to the address stated on your order, if shipped according to Made in Oregon's shipping directives (see Perishables notice below). This excludes orders for which we are given incorrect or incomplete addresses. Shipping time does not include the day the order was placed, or weekends and holidays.
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All orders are subject to availability. We make every effort to keep our online inventory up to date. If an item you ordered is out of stock, we will notify you. Your order will not ship until we hear back from you. In select cases, Made in Oregon reserves the right to make substitutions with products of equal or greater value in order to meet your ship date requirements. When your website order is placed, it is automatically processed by the system. Made in Oregon will ship your order out as soon as possible; therefore a change of ship date may not be possible. To place a future-dated order, please contact our sales department at 1-866-257-0938.
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Most packages will arrive in 4 to 10 business days in the continental United States. Shipping time does not include the day the order was placed, or weekends and holidays. This shipping method is not available for every destination. Shipping time is not guaranteed during the Holiday season (Dec 12 to Dec 26). Please read about Holiday shipping section in this page.
- Ground Shipping is not available to Alaska, Hawaii, & US Territories and other countries.
- Ground Shipping cannot deliver to PO Boxes or military addresses (APO and FPO).
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Express shipments will arrive within 3 to 5 business days. Shipping time does not include the day the order was placed, or weekends and holidays. Shipping time is not guaranteed during the Holiday season (Dec 12 to Dec 26). Please read about Holiday shipping section in this page.
- Express Shipping is available to US states including Alaska, Hawaii.
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Priority Mail - for shipping to a PO Box or a military address
If you are shipping to a PO Box or military address (APO or FPO), we must ship your order using the US Postal Service. Priority Mail is a non-guaranteed method of shipping. Made in Oregon is not responsible for packages lost, stolen, or otherwise missing. Please note that we cannot send Wine & Alcohol via Priority Mail. Priority Mail packages are normally delivered within 3 to 5 days. However, please allow up to 2 weeks for delivery.
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For Canadian orders, we may ship by US Postal Service (Air Parcel Post) or UPS service. Please use Express rates and add an additional $40.00. Unfortunately, due to regulations, we are unable to ship wine and alcohol, cheese, sausage, chocolate, unprocessed nuts to Canada. Please call us at 503-273-8719 or 1-866-257-0938 before you place the order, as they are treated on case by case basis. Made in Oregon is not responsible for any additional customs or import fees associated with your order. If you are concerned about such fees, please contact your local customs office.
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Made in Oregon is happy to ship your international packages. Unfortunately, different regulations may apply to your destination country. Please call us regarding any International Shipments at 503-273-8719 or 1-866-257-0938 as they are treated on case by case basis. We are unable to ship salmon, wine and alcohol, cheese, sausage, chocolates, unprocessed nuts, or beef jerky to most of the countries internationally. Made in Oregon is not responsible for any additional customs or import fees associated with your order. If you are concerned about such fees, please contact your local customs office.
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Made In Oregon makes every effort to deliver your holiday orders on time and accurately. Please be aware that as we get closer to Christmas, shipping delays may occur. If you have any concerns about the delivery of your package, please contact us.
For products directly ship by vendor, please note that the cut off dates will be two days earlier than the normal cut off dates below.
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*Please note that these are the shipping cutoff dates for website orders only. Purchases made in our physical stores, call center,
and then shipped to their destinations as well as all corporate orders or phone orders may require several additional days of processing.
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Between May 15 to Oct 15, all perishable products (e.g. Cheese, Chocolates, chocolate-covered items, Sausages, fresh meat and fresh fruit) will be automatically sent and charged by Express Shipping with a Cold Pack.
We always recommend Express Shipping for perishables delivery to warm weather regions
(temperature over 70F) to ensure their freshness.
If a Cold Pack is necessary, an additional $10 will be charged.
Please click here to find the Shipping Charges for Express and Cold-Pack delivery.
To ensure quality, we ship perishables on Monday, Tuesday and Wednesday only. Orders received after 2pm Pacific Time on Wednesday will not be shipped until the following Monday.
Please read about Cold Pack shipping at the bottom of this page.
Check here for our suggestion of Food Gift Sets for ground delivery to warm weather regions.
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A signature from an adult over 21 years of age is required to receive shipments containing wine. Three delivery attempts will be made. Vintages may change based on availability. Additional Handling $5.00 required for each order containing WINE. Charge will be added onto the shipping during Checkout.
Made In Oregon can ship wine to the following states: Alaska, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Kansas, Idaho, Illinois, Iowa, Indiana, Louisiana, Michigan, Minnesota, Missouri, Nebraska, Nevada, New York, New Mexico, North Carolina, North Dakota, Ohio, Oregon, South Carolina, Tennessee, Virginia, Washington, West Virginia, Wisconsin and Wyoming. Wine cannot be shipped via the United States Postal Service - Priority Mail. International wine shipping are subjected to the rules and regulation of each country and the carrier.
Wines may be frozen during ground transportation to the midwest and northeast states if the temperature is below 25F. Made In Oregon may not be able to send wine to these states via standard ground service during November to February. We will contact customer for express shipping upgrade when necessary.
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Call Customer Service within seven (7) days of receiving your shipment for a prompt exchange, credit, or refund excluding any shipping charges. Shipping charges are refunded only if the fault is that of Made In Oregon. Food and drink items cannot be returned. Please contact us if you have any questions or concerns.
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Orders requiring a Cold Pack, received after 2PM (Pacific Time) Wednesday, will be shipped the following Monday.
To ensure the quality and freshness of our products, it is highly recommended that perishable products be shipped using a cold pack. Perishable products include chocolate, cheeses, meats and gift packs containing any of these items.
Here are answers to common questions:
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Cold Packs keep your items cold during transit. These frozen gel refrigerants are guaranteed to keep the temperature inside your package down for 2 days while your perishable items are being delivered.
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If you send perishables to a warm climate region (temperature over 70F), please use Express Shipping. Some areas at higher temperatures may require using a Cold Pack, the surcharge for the Cold Pack is an additional $10.
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Cold Packs are guaranteed to maintain a cool temperature for two days only. Ground service from our warehouse in Oregon to addresses along the East Coast may take up to 2 weeks and we cannot guarantee that the Cold Pack will last that long.
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To avoid having perishables sit in the shipping carrier's hubs during the weekend we limit our shipping days to Monday through Wednesday for perishables.
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Our customer service team is happy to answer your questions and help you with your order.
Contact us at customerservice@madeinoregon.com or 1-866-257-0938.
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