How long will it take for my order to arrive?
Your package will arrive in 5-10 business days for standard shipping. If you choose Express as your shipping option, it will normally arrive in 3-5 business days. Shipping time does not include the day the order was placed or weekends and holidays. Please add extra time during the holiday season and other observed holidays.
Can I have my order shipped to a PO Box or a military address (APO or FPO)?
Absolutely!
Your package will be shipped using US Postal Service. The law prohibits wine shipping to P.O. Boxes or military addresses. This is a non-guaranteed method of shipping. Made In Oregon is not responsible for packages lost, stolen or otherwise missing. US Postal packages are normally delivered within 3 to 5 days. However, please allow up to 2 weeks for delivery.
Are all of your products really made in Oregon?
Yes! Oregon businesses, artisans or craftspeople make all of our products. Occasionally, some of our products may be packaged in a basket or a box that is not made in Oregon.
Do you guarantee the quality of your products?
Absolutely! We are so confident of the exceptional quality of our products that we guarantee each and every item. If you are not satisfied, just call our customer service team within 7 days of receiving your order and we will take care of the problem. You're welcome to exchange any product for something different. We will gladly issue a refund with proof of purchase.
However, we cannot guarantee orders for which we are given an incorrect or incomplete address. If you send perishables to a warm climate region (temperature over 70F), please use Express shipping. Some areas at higher temperatures may require using a Cold Pack. The surcharge for the Cold Pack is an additional $10. Perishables that are not shipped via our recommended method cannot be guaranteed.
Why can't I add items to my shopping cart?
When this happens, our experience is that your cookies may not be enabled. To use our site, your web browser must be set to accept cookies. To set your browser to accept cookies, look under "Preferences" or "Options" in your browser. We have also experienced incidents where your employer's firewall may be blocking our cookies.
Why do we require Cookies?
Made In Oregon uses cookies to enable the purchasing process. Once you close the browser, the cookies are gone. Cookies are enabled by default in most browsers, but if you have disabled your cookies you may have problems ordering from us.
Do I have to register in order to browse?
No. You can browse our entire inventory without entering any information. To make a purchase, you will have to sign up for an account with us.
How do I create an account?
There are two ways to create an account:
click on the “My Account” link on the top menu of the banner; or
when you are ready to checkout, simply click the "Checkout" button.
You will be directed to the "Create a New Account" page. Fill in your information under the Create a New Account header (on the right) and press the "Continue" button.
How do I place an order?
Once you have found something you like click on the "Add To Cart" button. The product will be added to your shopping cart. When you have finished selecting items you would like to purchase, just click on the "Checkout" button to complete your order.
Checkout in 4 easy steps:
Step 1. Sign in to Your Account >>> Step 2. Enter shipping & billing information >>> Step 3. Select shipping method, enter your gift messages & credit card information >>> Step 4. Authorize payment and wait for the confirmed order number
Step 1. If you are not logged in yet, you will be prompted to "Sign In To Your Account" using your e-mail address and password.
Step 2. You will then be taken to a "Ship To Information" page where you can enter the shipping address information for the recipient of your item(s) on the left page. If you have your address book set up already, you may choose one from your address book and the address will be filled automatically. If the billing address is the same as the shipping address, you may check the "Use Same For Billing Address" box at the top on the right page. Otherwise, you need to enter the billing address in the right page. Press the "Continue" button when you finished.
Step 3. In the "Shipment Summary" page, you may select Express shipping, enter your Gift Message (your gift message will be printed on the packing slip) and review the order charges. At the bottom of the page, enter your credit card number, expiry date and security code.
Step 4. Click the "Complete My Order" button. Your payment will be processed immediately. Once your payment has been processed your order number will display.
How do I ship a package to a recipient in my address book?
When you are asked to enter the shipping address during the checkout process, select the correct entry from the "Address Book" drop down box.
How do I ship a package to a recipient NOT in my address book?
When you are asked to enter the shipping address during the checkout process, select the “New Address” entry from the "Address Book" drop down box. Enter the new recipient’s information and click the "Continue" button. The new recipient’s information will be saved in your address book under the “Save As” Name.
Can I ship to several recipients in an order ?
No, you can only ship to one recipient per order. If you would like to re-order the same item for another recipient, the shortcut is to click on the "Re-order" button next to the product in the Order Review page after the order has completed. You will be asked for the Ship-To Information for the next order.
May I place my orders by phone?
Absolutely! Feel free to contact our customer service team toll free at 1-866-257-0938 or 503-273-8719 (Portland area) for assistance.
Can I change or cancel my order after it has been placed?
We place a high priority on the speedy processing of your order. It begins immediately after you complete your purchase. By the time your order has been placed, it has already started its long journey to your house.
What types of payment form does www.madeinoregon.com accept?
We accept American Express, Discover, MasterCard and Visa. Your credit card will process when you click the "Complete My Order" button. You will receive a confirmed order number once your payment has processed.
Can I pay my online order with Made In Oregon Gift Card?
We're sorry. Our website only accepts American Express, Discover, MasterCard and Visa. Please call 1-866-257-0938 or 503-273-8719 to use your gift card.
Is my personal and financial information safe?
Yes! We are completely committed to the safety of your transactions. We utilize Secure Sockets Layer (SSL) encryption technology to protect your personal and financial information. Your account information is made available only to you from our website and is protected by your e-mail address and password. Made In Oregon is a VeriSign secure site.
Do you share my personal information with anyone else?
Never! We respect your privacy. At no time will we disclose individually identifiable information to any third party. We NEVER use customer information for purposes other than the efficient processing of your order. We DO NOT share customer information with other websites or marketing firms, and take a strong stance against any infringement of our customers' online privacy.
What if I am having technical problems shopping on your site?
Many technical problems can be traced to the use of older browsers. To provide you with the best possible shopping experience and guarantee your security, our site is designed to work with the latest browsers:
· Netscape Navigator 6 or higher
· Internet Explorer 5 or higher
You can check the version of your browser by clicking on "Help" in the browser's tool bar and then select "About". If you have an older browser, you can upgrade for FREE using these links:
For technical assistance, please e-mail us at webmaster@madeinoregon.com or call 1-866-257-0938 or 503-517-4342 (Portland Area).
|