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Frequently Asked Questions

YOUR ORDER


How do I place an order?

Once you have found something you like click on the "Add To Cart" button. The product will be added to your shopping cart. When you have finished selecting items you would like to purchase, enter your Postal Zip Code to calculate shipping. Then click on the "Checkout" button to complete your order.


Or, to checkout from Your Account:

Step 1. Sign into Your Account

Step 2. Verify shipping and billing information. Select a shipping method and click "Continue."

Step 3. Verify information, enter your gift messages and click "Enter Payment."

Step 4. Enter payment information and click "Submit."

 

How do I create an account?

Just click on the "Create An Account" link at the top of our main Web page. Then fill out the brief form, and click "Submit." It's that simple. Your information is confidential, and we never will sell, exchange or market it in any way.

 

May I place my order by phone?

Absolutely! Just contact our Customer Service team toll free at 1-866-257-0938 or at 503-273-8719 (Portland area) for assistance.

 

Do I have to register in order to browse?

No. You can browse our entire inventory without entering any information.

 

Can I change or cancel my order after it has been placed?

We place a high priority on the speedy processing of your order. It begins immediately after you complete your purchase. For those reasons, once the payment is processed, no changes to an order can be made. However, please call our Customer Service team to cancel your order.

 

What is your policy for returns and exchanges?

Made In Oregon will accept returns of your non-edible products within 30 days of purchase. Please contact us to arrange your prompt return to our warehouse address:

MADE IN OREGON
13625 NE Jarrett St
Portland, OR 97230

  • Food and drink items cannot be returned.
  • We accept returns and exchanges within thirty (30) days of receipt of your shipment.
  • During holidays, returns are accepted within fourteen (14) days after the holiday date.
  • Returned products must be in new, unused condition and with original packaging.
  • You are responsible for paying shipping costs associated with returning your item(s) to us.
  • We do not charge restocking fees.
Please contact us if you have any questions or concerns: 866-257-0938 or customerservice@madeinoregon.com

 

PAYMENTS


What types of payment will www.MadeInOregon.com accept?

We accept PayPal, American Express, Discover, MasterCard and Visa. Your credit card will process when you click the "Submit Order" button. You will receive a confirmed order number once your payment has processed.

 

Can I pay my online order with a Made In Oregon Gift Card?

Sorry. Our website only accepts American Express, Discover, MasterCard and Visa. Please call 503-273-8719 (Portland area) or 1-866-257-0938 to use your gift card.

 

What if my coupon doesn't work?

If your coupon code has not expired, and is not working, we are likely running a site-wide sale. Coupons may not me used during these times.

 
 
PRIVACY
What happens to my credit card information once I make a purchase?

We maintain administrative, technical, and physical procedures to protect your credit card information. When you make an online purchase, your credit card data is sent directly to our banking partner at the moment you check out. We do not store any credit card data on our servers, and cannot retrieve any credit card information. If you make a purchase by phone, any paperwork containing your credit card information is shredded immediately after we process your purchase.  

 

Do you share my personal information with anyone else?

Never. We use customer information strictly for purposes of efficient processing of your order. At no time will we disclose individual information to any third party, or share customer information with other websites or marketing firms. We take a strong stance against any infringement of our customers' online privacy.

 

SHIPPING


How long will it take for my order to arrive?

Made In Oregon uses three reliable carriers to ship packages, and selects the best shipper to deliver your package on time. However, please be aware that any delivery dates provided at check-out are estimates and not a guaranteed delivery date. The following are expected delivery time-frames for each shipping option.
Ground Shipping: 5-10 business days
Express: 3-5 business days
Overnight: 1 business day

Shipping time excludes the day the order was placed, weekends and holidays. Please add extra time for delivery during the holiday season and other observed holidays.

 

Can I have my order shipped to a PO Box or a military address (APO or FPO)?

Absolutely! Your package will be shipped using US Postal Service. The law prohibits shipping of alcohol to P.O. Boxes or military addresses. US Postal packages are normally delivered within 3 to 5 days. However, please allow up to 2 weeks for delivery.

 

What if my package is lost or damaged in transit?

Your order will be carefully packaged to ensure optimum quality upon arrival. However, if your order arrives damaged please contact us. We will ask that you provide pictures of the damaged product and the package it was shipped in. We will work with the shipper to open a damage claim and replace your product.

Made In Oregon is not responsible for packages lost, stolen or otherwise missing. However, we are happy to contact the shipper, open a lost package claim and work with you to locate the missing package.

 

What are the restrictions for shipping food or alcohol internationally?

Unfortunately, international import restrictions and most shipping carriers prohibit us from shipping any food or alcohol to non-USA addresses.

 

How do I ship a package to a recipient in my address book?

On the Shipping & Billing page click the link that says "Click Here to Change Address" under the shipping address.

 

How do I ship a package to a recipient NOT in my address book?

On the Shipping & Billing page click the link that says "Click Here to Change Address." Then click "Enter a New Address."

 

Can I ship to several recipients in an order ?

Unfortunately, we currently do not offer that feature on our website. Please call our Customer Service toll free at 1-866-257-0938 or 503-273-8719 (Portland area), and they can take your order over the phone.

 

PRODUCTS & PRICING


Are all of your products really made in Oregon?

About 95% of the products we carry have origins in Oregon, or contain a significant amount of materials, processing or labor generated within our state. When not available in Oregon, our buyers source “Made in the USA” products that can be customized to our local markets. A small percentage of our vendors find it necessary to import high-demand products not manufactured stateside, primarily tourist related items. We make every effort to ensure our customers are getting Oregon-made and American-made products, at the best possible value we can find.

 

Do you guarantee the quality of your products?

Absolutely! We are so confident of the exceptional quality of our products that we guarantee each and every item. If you are not satisfied, just call our Customer Service team within 30 days of receiving your order, and we will take care of the problem. You're welcome to exchange any product for something different. We will gladly issue a refund with proof of purchase. However, we cannot guarantee orders for which we are given an incorrect or incomplete address.

Please choose Express shipping if you plan to send perishable items to a warm climate (temperatures above 70oF). Destinations with hotter temperatures may require addition of a Cold Pack. The surcharge for the Cold Pack is $10. Perishables that are not shipped via our recommended method cannot be guaranteed.

 

What is the "Best By” date that is printed on some foods?

You might find a Best By (or Best if Used By) date on some food products sold by Made In Oregon. Best By dating refers to the optimal time to purchase the product for peak flavor and quality. It does not refer to a safety date. The USDA recommends that even if the Best By date expires after purchase, a product should be safe, wholesome and of good quality if handled and stored properly in your home.

 

Are prices online the same as at your stores?

The prices posted on our website are exclusively for shopping at www.MadeInOregon.com. Our online prices reflect the hard bargains, very best buys and special purchases our buyers can get, so that we can pass these low prices on to you. Similarly, you may find special sales and discounts in our stores that may not be available online.  

 

TECHNICAL HELP


Why can't I add items to my shopping cart?

When this happens, our experience is that your Cookies may not be enabled. To use our site, your web browser must be set to accept Cookies. To set your browser to accept Cookies, look under "Preferences" or "Options" in your browser. We have also experienced incidents where your employer's firewall may be blocking our Cookies.

 

Why do we require Cookies?

Made In Oregon uses Cookies to enable the purchasing process. Once you close the browser, the Cookies are gone. Cookies are enabled by default in most browsers, but if you have disabled your Cookies you may have problems ordering from us.

 

What if I am having technical problems shopping or checking out on your site?

Many technical problems can be traced to the use of out dated browsers. Our Checkout function will not work if you are running Internet Explorer 6 or an older operating system. To ensure the highest level of security and the best possible shopping experience, our website is designed to work with the newer browsers below:

  • Internet Explorer 7 or newer
  • Safari 3 or newer
  • Google Chrome
  • Firefox 3 or newer
     

Check the version of your browser by clicking on "Help" in your browser tool bar, and then select "About." If you have an older browser, you can upgrade for FREE using these links:

For technical assistance, please e-mail us at webmaster@madeinoregon.com or call 1-866-257-0938 or 503-273-8719 (Portland Area).