How long will it take for my order to arrive?
Your package will arrive in 5-10 business days for standard shipping. If you choose Express as your shipping option, it will normally arrive in 3-5 business days. Shipping time does not include the day the order was placed or weekends and holidays. Please add extra time during the holiday season and other observed holidays.
Can I have my order shipped to a PO Box or a military address (APO or FPO)?
Absolutely! Your package will be shipped using US Postal Service. The law prohibits wine shipping to P.O. Boxes or military addresses. This is a non-guaranteed method of shipping. Made In Oregon is not responsible for packages lost, stolen or otherwise missing. US Postal packages are normally delivered within 3 to 5 days. However, please allow up to 2 weeks for delivery.
Are all of your products really made in Oregon?
We source our products from local artisans, farmers, fishermen, winemakers, brew masters, and many other Oregon based businesses. We carefully select our products to make sure they embody the Oregon sprit of adventure, creativity, quality and to be earth friendly. All of our products have either been grown, caught, crafted, designed or inspired by a neighbor Oregonian.
Do you guarantee the quality of your products?
Absolutely! We are so confident of the exceptional quality of our products that we guarantee each and every item. If you are not satisfied, just call our customer service team within 30 days of receiving your order and we will take care of the problem. You're welcome to exchange any product for something different. We will gladly issue a refund with proof of purchase. However, we cannot guarantee orders for which we are given an incorrect or incomplete address. If you send perishables to a warm climate region (temperature over 70F), please use Express shipping. Some areas at higher temperatures may require using a Cold Pack. The surcharge for the Cold Pack is an additional $10. Perishables that are not shipped via our recommended method cannot be guaranteed.
Do you accept returns and exchanges?
Call Customer Service within thirty (30) days of receiving your shipment for a prompt exchange, credit, or refund excluding any shipping charges. During holidays, returns will be accepted up to 14 days past the holiday date. Return shipping charges are the customers responsibility. Food and drink items cannot be returned. Please contact us if you have any questions or concerns.
Why can't I add items to my shopping cart?
When this happens, our experience is that your cookies may not be enabled. To use our site, your web browser must be set to accept cookies. To set your browser to accept cookies, look under "Preferences" or "Options" in your browser. We have also experienced incidents where your employer's firewall may be blocking our cookies.
Why do we require Cookies?
Do I have to register in order to browse?
No. You can browse our entire inventory without entering any information.
How do I create an account?
Just click on the "Create An Account" link at the top of our main Web page. Then fill out the brief form, and click "Submit." It's that simple. Your information is confidential, and we never will sell, exchange or market it in any way.
How do I place an order?
Once you have found something you like click on the "Add To Cart" button. The product will be added to your shopping cart. When you have finished selecting items you would like to purchase, just click on the "Checkout" button to complete your order.
Checkout in 4 easy steps:
Step 1. Sign in to Your Account
Step 2. Verify shipping & billing information. Select a shipping methond and click "continue."
Step 3. Verify information , enter your gift messages and click "Enter Payment."
Step 4. Enter Payment information and click "submit."
How do I ship a package to a recipient in my address book?
On the Shipping & Billing page click the link that says "Click here to Change Address" under the shipping address.
How do I ship a package to a recipient NOT in my address book?
On the Shipping & Billing page click the link that says "Click here to Change Address." Then click "enter a new address."
Can I ship to several recipients in an order ?
Unfortunately, we currently do not offer that feature on our website. Please call our Customer Service toll free at 866-257-0938, and they can take your order over the phone.
May I place my orders by phone?
Absolutely! Feel free to contact our customer service team toll free at 1-866-257-0938 or 503-273-8719 (Portland area) for assistance.
Can I change or cancel my order after it has been placed?
We place a high priority on the speedy processing of your order. It begins immediately after you complete your purchase. By the time your order has been placed, it has already started its long journey to your house.
What types of payment form does www.madeinoregon.com accept?
We accept American Express, Discover, MasterCard and Visa. Your credit card will process when you click the "Complete My Order" button. You will receive a confirmed order number once your payment has processed.
Can I pay my online order with Made In Oregon Gift Card?
We're sorry. Our website only accepts American Express, Discover, MasterCard and Visa. Please call 1-866-257-0938 or 503-273-8719 to use your gift card.
Do you share my personal information with anyone else?
Never! We respect your privacy. At no time will we disclose individually identifiable information to any third party. We NEVER use customer information for purposes other than the efficient processing of your order. We DO NOT share customer information with other websites or marketing firms, and take a strong stance against any infringement of our customers' online privacy.
What if I am having technical problems shopping on your site?
Many technical problems can be traced to the use of older browsers, especially Internet Explorer 6 or earlier. To provide you with the best possible shopping experience and guarantee your security, our site is designed to work with the latest browsers:
- Firefox 3 or higher
- Safari 3 or higher
- Google Chrome
Internet Explorer 7 or higher
You can check the version of your browser by clicking on "Help" in the browser's tool bar and then select "About". If you have an older browser, you can upgrade for FREE using these links:
For technical assistance, please e-mail us at firstname.lastname@example.org or call 1-866-257-0938 or 503-517-4342 (Portland Area).